NCAA fines RwandAir N15m over baggage issue, orders $170 passenger compensation

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The Nigerian Civil Aviation Authority, NCAA, has fined RwandAir N15,000,000 for violating consumer protection regulations.

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In a post on X on Friday, Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, said the airline was fined N15 million for failing to resolve a passenger’s baggage complaint within the stipulated timeframe.

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“The NCAA has sanctioned Rwand Air for consumer protection-related infractions,” Achimugu said.

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“The airline has been fined a sum of FIFTEEN MILLION NAIRA for its failure to resolve a baggage issue within stipulated timeframe.”

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Furthermore, the NCAA directed RwandAir to replace the passenger’s damaged bag and pay $170 compensation, in line with Part 19 of the NCAA Regulations 2023.

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NCAA had cautioned that airlines failing to process passenger refunds within the time frame specified in Part 19 of the NCAA Regulations 2023 would face sanctions.

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Recall that five domestic airlines were sanctioned for various infractions in February 2025. The varying penalties for the airlines are under consideration.

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The airlines are Royal Air Maroc, Arik Air, Ethiopian Airlines, Aero Contractors, and Air Peace.

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