Businesses must replace faulty goods, compensate – Consumer protection agency

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Mr. Afolabi Soleb, General Manager, Lagos State Consumer Protection Agency

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The General Manager, Lagos State Consumer Protection Agency (LASCOPA), Mr Afolabi Solebo, says that businesses have a responsibility to promptly replace faulty goods or provide adequate compensation.

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According to Solebo, the replacement or compensation is line with consumer protection laws.

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The general manager made this known in a statement issued by Mr Rufai Adesile, Assistant Director, Public Affairs of LASCOPA, on Saturday in Lagos.

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He emphasised the importance of ensuring safe products to gain confidence of consumers.

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Solebo said that consumer confidence would be built on availability of safe and high-quality products that would meet established standards and regulatory requirements.

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He encouraged consumers to report grievances through appropriate channels

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Solebo gave the assurance of the agency’s continued commitment to protecting consumer rights and ensuring fair treatment in the marketplace.

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“Consumers have the right to seek redress when sold defective, substandard or unsafe products,” he said.

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